30-day change-of-mind refunds: If you change your mind about a Kind Labs online course, you can request a full refund of the course purchase price within 30 calendar days of the purchase date. You do not need to give a reason, and you may request a refund even if you have started the course or downloaded resources.
To request a refund, email [email protected] within that period with the name and email address used to enrol and your order number or other proof of purchase. State that you would like a refund. A request received within the 30-day period remains eligible even if it is processed later.
We will process an eligible refund without undue delay to the original payment method wherever possible. Your bank or payment provider may take additional time to make the funds available. We do not charge a fee for a change-of-mind refund.
Once your course purchase is refunded, access to that course and its included resources ends. Please stop using and delete any downloaded course materials, and do not make or distribute further copies. This does not prevent you from retaining receipts or records needed to exercise your legal rights.
After 30 days, we do not offer change-of-mind refunds under this voluntary policy. This time limit does not apply to remedies you are entitled to under Australian Consumer Law or other applicable law. The voluntary 30-day policy covers online course purchases; cancellation terms for separately booked workshops or services will be provided before booking.
Your consumer rights: Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, a failure to meet those guarantees may entitle you to a repair, replacement, refund, cancellation or compensation. For a major service failure, you may cancel the service and obtain a refund for the unused portion, or retain the service and seek compensation for its reduced value. For a minor service failure, we will remedy it within a reasonable time; further remedies may be available if we do not. These rights are not restricted by our 30-day policy, by starting or completing a course, or by downloading resources.
If a course is unavailable, materially different from its description, or has another problem, contact [email protected] with the details so we can arrange an appropriate remedy. You are not required to accept store credit instead of a refund to which you are entitled.
